Pet Central | Pet Lovers Club

Get rewarded for buying your pets what they love.

Access exclusive discounts & deals
Track your progress to your next reward

Join Now

Buy 10 get 1 free! On selected Pet Foods plus a whole range of other items suitable for your pets

FREE Pet Health Check*

15min consultation carried out by our qualified veterinary nurses and overseen by our veterinarian Dr. Tracy.

*Conditions apply

Exclusive Invitations to Members-Only Events

In-store Private Sales, Special Shopping Events, Pet Lovers’ Parties

Exclusive Discounts

Early access to new products, Early access to monthly promotions

Free Delivery*

For orders over $49

*Some exclusions apply

Easy access to your reward progress on your device*

*Once you’re a member, you’ll receive a link to access the app on your device

FREQUENTLY ASKED QUESTIONS

What is the Pet Lovers Club?

It’s where Pet Lovers get rewarded for shopping. We’ve set up the club so we can show you how much we love your continued loyalty as a valued Pet Central customer.

What do I get?

By joining our club you will be offered a selection of rewards like no other. Some of the benefits include:

Buy 10 get 1 free on selected pet foods! This applies to selected food for dogs, cats, rabbits, fish, birds & small animals AND on other consumables such as: hay, oxygen weed for your fish, filters and consumables for your aquarium, flea and worm treatments. The list is extensive! PLEASE NOTE: Pet Food that is offered on our Auto Delivery 10% discount is currently excluded from this offer
Free Animal Health Clinics. Your pet will love a free quick health check at Pet Central Health Clinics. They are done by qualified vet nurses and overseen by our veterinarian, Dr Tracey. You will need to pass the qualifying period and make an appointment but it’s worth the wait. We can check your pet’s weight, teeth, eyes, and anal glands, clip their nails, worm and flea your pet (does not include cost for treatments) and we can discuss any concerns. Our vet nurses can write a report for your vet if they find anything that needs following up.
Exclusive invitations to members only events.
Exclusive members only discounts.
Free Online Delivery for orders over $49.00 (some exclusions apply).
Pet Lovers Club App
A members-only online portal/app where you can track your rewards, see current specials and exclusive offers.

How do I join?

Easy! Online in about 2 minutes just click on JOIN NOW, or drop in to any store and we’ll help you join.

I shop online – Do I get the same rewards?

Yes! We don’t mind how you shop.

We give all Pet Lovers Club members the same rewards.

How can I keep track of my rewards?

When you join, we email you a link to access the Pet Lovers Club app. You can use it on your phone, computer or tablet to track your progress towards getting your free stuff! It’s super easy and fast. Or if you love a chat, come into our stores and ask one of us.

Do my rewards expire?

To retain your membership in the Pet Central PET LOVERS CLUB you need to make at least one purchase in a four (4) month period. Membership can be cancelled and you will lose your benefits if no purchase are made during this period…after all, it is a loyalty club!

How long will my “buy 10 get 1 free” reward be valid for?

You have 90 days from the date the reward is issued to get your free item.

Can I redeem my “buy 10 get 1 free” reward at the time of my 10th purchase?

No. All “buy 10 get 1 free” rewards are redeemable on your next purchase at Pet Central (online or in store).

I am already a loyalty member with Pet Central, what happens to my current rewards?

Don’t worry there’s nothing to lose! Everything will be done for you, including joining the Pet Lovers Club and transferring over your current rewards. If you are lucky and have enough points you can redeem them straight away.

For example, if you are entitled to a $15.00 voucher under the old club system you can use it whenever you want!

How can I get a free animal check?

This 15 minutes consultation is at a Pet Central Animal Health Clinic and carried out by our qualified veterinary nurses and overseen by our veterinarian Dr Tracey.
The health clinic offers a basic overview of your pet’s health and wellbeing.
Bookings are required for this service. Either in store, by email or phone.
[This is NOT a vet check for sick animals – please take your pet to a vet for advice.]

Our nurses can also offer additional services such as microchipping, flea and worm treatment and rabbit vaccinations (there will be charges associated with these services).

DISCLAIMER

The animal health check provided by Pet Central to members of the PET LOVERS CLUB will be conducted by a qualified veterinary nurse and is not intended to replace the need for veterinary attention. If any health concerns are detected at the time of the health check, the nurse will direct you to contact your regular veterinarian for treatment and provide you with a report of their findings. The nurse is not authorised to provide any specific advice or treatment for any medical conditions discovered at the time of the health check. The health check is not intended to diagnose or treat illness, as this must be carried out by a registered veterinarian. In the event that the health check reveals no abnormalities, owners should note this does not necessarily preclude the presence of serious illness, and you should consult with your veterinarian if you are concerned about any aspect of your pet's health, and continue your regular veterinary appointments as directed by your veterinarian.

All emergencies should be presented to your veterinarian as soon as possible. The owner agrees that the health of their animal is their sole responsibility, and in the event that the veterinary nurse fails to identify any health condition during the assessment that is later found by a veterinarian, the owner agrees to indemnify Pet Central and any of its employees/shareholders/directors from any legal or disciplinary action.